Policies
Refund Policy.
We want you to be happy with Pinfluence. If you’re not, here’s how refunds work.
Effective Date: September 1, 2026 · Last Updated: September 1, 2026
Quick summary.
Annual subscription
30 days from your first annual payment
Monthly subscription
7 days from your first monthly payment. Cancel anytime to stop future billing.
One-time digital products
Mini-courses, template packs, audits: 7 days from purchase, if unused
Renewals
Not covered by the guarantee. Cancel anytime; we send reminders before each annual renewal.
The guarantee: 30 days annual, 7 days monthly.
The money-back guarantee covers your first payment on any paid Pinfluence plan: 30 days from your first annual payment, or 7 days from your first monthly payment, to request a full refund of that charge.
• No questions asked
• No special process beyond emailing us
• Email info@pinfluencing.com with the subject line “Refund request” and the email address you used to purchase
• We process refunds within 5 business days
After your guarantee window closes, your subscription is non-refundable for the current term. You can still cancel to prevent future renewal.
Renewals: not covered, cancel anytime.
Renewal payments (monthly or annual) are not covered by the money-back guarantee, and payments outside your guarantee window are non-refundable. You can cancel at any time through your account dashboard or by emailing info@pinfluencing.com, and we send reminder emails before each annual renewal.
When you cancel:
• No further charges
• Your access continues through the end of your current billing period
• Partial-period refunds are not provided
• Surprise annual renewal? Contact us within 7 days of the charge and we’ll do our best to make it right
One-time digital products: 7-day window if unused.
For one-time digital purchases (individual mini-courses, template packs, custom audits, order bumps):
• You have 7 days from the purchase date to request a refund
• The product must be substantially unused (we’ll check access logs, download records, or course progress)
• After 7 days or after substantial use, the purchase is non-refundable
To request, email info@pinfluencing.com with “Digital refund” in the subject and the email address used to purchase.
What “substantially unused” means.
For mini-courses and digital products, “unused” means you haven’t progressed substantially through the content. As a rough guide:
• Less than 25% of course modules accessed = generally refundable
• More than 25% of course modules accessed = generally not refundable
• Downloaded template packs after 7 days = not refundable
We use reasonable judgment. If your situation is unusual, tell us and we’ll do our best to be fair.
What’s NOT refundable.
• Affiliate commissions you’ve earned but haven’t yet been paid out (these are processed separately under the Affiliate Program rules)
• Subscriptions cancelled after the applicable refund window
• Subscription periods you have already used (no proration for unused remainder)
• Time-limited promotional purchases marked “final sale” or “non-refundable” at purchase
How to request a refund.
Email info@pinfluencing.com with:
• Subject: “Refund request”
• The email address you used to purchase
• Approximate purchase date
• Which product or subscription
• (Optional) A brief reason, helps us improve
We respond within 1 business day and process approved refunds within 5 business days. Refunds go back to the original payment method (Stripe or PayPal, via ThriveCart).
Chargebacks.
If you have a billing dispute, please contact us first. We resolve almost every issue through email within 1-2 business days. Initiating a chargeback through your bank or payment provider without first contacting us may result in your account being suspended pending resolution.
California Automatic Renewal Law.
For California residents, you can cancel an auto-renewing subscription at any time through your account dashboard or by emailing info@pinfluencing.com. Renewal reminder emails are sent 15-45 days before each annual renewal. Cancellation stops future renewals but does not entitle you to a refund outside the policies above.
Changes to this policy.
We may update this Refund Policy from time to time. Changes apply prospectively (to new purchases and renewals made after the update). Existing refund windows are governed by the policy in effect at the time of your purchase — annual plans purchased before September 1, 2026 keep the 30-day guarantee they were sold with.